30-day returns
Request a return within 30 days of delivery. For change-of-mind returns, items must be unused, in their original condition and original packaging. Contact us with your order number and reason before sending anything back.
Return & Refund Policy
Request authorization
Email [email protected] with your order number and reason. Obtain authorization and the return instructions before shipping your return. Our company and return address is 13 Rue Rosa Parks, 21300 Chenôve, France.
Return shipping & product problems
We cover return shipping when we send the wrong item or an item arrives damaged or defective. Contact us with details of the problem so we can arrange the appropriate return and resolution. Ordinary unused-condition and packaging requirements do not prevent a request for an item received damaged, defective or incorrect. For a change of mind, the customer pays return shipping. There is no restocking fee.
Refunds
After approval, your refund will be returned automatically to the original payment account within 10 days. Contact us if you need help with a refund.